Tony took the time to drive my very old car around the block when I dropped in for the first time, late in the afternoon on what looked like a very busy day, to tentatively diagnose a new weird noise. He reassured me the car should be safe to drive for the moment and was not on its last legs, and was able to give me an appointment for the following day, warning I would have to leave the car at least overnight. Next morning I brought the car in at 7 am. By noon I had received a promised email with a detailed description, including photos, of what was found wrong along with what was fine, a price estimate to fix the problems, and , soon after, a phone call to discuss everything. The price was reasonable so I told them to go ahead - fix the funny noise (brakes/axle) along with a suggested fix for the oil leak which my dealership had previously said they could not locate. (There was also a suggestion that I buy new tires soon, which I had been avoiding in case I needed to get a new car!) When I picked the car up the noise was gone and so was the oil leak. It was overall a great experience. I highly recommend Moonlight Motors.